Legal
Cookie Policy
What you need to know in 30 seconds Flow & Glow uses a small number of cookies on this website. We use strictly necessary cookies to keep the site working, optional functional cookies to remember your preferences, and optional analytics cookies to understand how visitors use the site. We do not use advertising cookies, tracking cookies, or any cookie that processes your health data. You can accept or decline optional cookies at any time using the cookie banner or the Cookie Settings link in the footer.
SECTION 1
1. Who We Are
This Cookie Policy applies to the Flow & Glow website at flowandglow.app, operated by DCODAX LTD, a company incorporated in Scotland (Company No. SC819482) with its registered office at Flat C, 63 Linthaugh Road, Glasgow, Scotland, G53 5TS, United Kingdom.
For questions about this policy, contact us at privacy@flowandglow.app. Our Data Protection Officer can be reached at dpo@flowandglow.app.
SECTION 2
2. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the site work properly and allow us to understand how it is being used.
This policy also covers similar technologies, including web storage (localStorage, sessionStorage), pixels, and tracking scripts, to the extent we use any of them. All of the rules below apply equally to those technologies.
SECTION 3
3. What We Do NOT Use
Flow & Glow does not use advertising cookies, behavioural profiling cookies, retargeting cookies, or any cookie that processes your health data. We have no Meta Pixel, Google Ads tags, TikTok Pixel, or any other ad-network tracking on this website. |
This commitment is consistent with our broader privacy promise. Your cycle and health data stays yours. No advertiser ever sees it.
SECTION 4
4. Cookies We Use
We use three categories of cookies. The table below lists every cookie currently active on flowandglow.app.
Category A: Strictly Necessary
These cookies are essential for the website to function. They cannot be switched off. No consent is required because they are used only in response to actions you take, such as signing in or saving your preferences. They do not store any personally identifiable health information.
Cookie Name | Provider | Purpose | Type | Duration | Legal Basis |
session_id | Flow & Glow | Keeps you logged in during your session | 1st | Session | Contract (PECR Reg 6 exempt) |
csrf_token | Flow & Glow | Prevents cross-site request forgery attacks | 1st | Session | Contract (PECR Reg 6 exempt) |
fg_consent | Flow & Glow | Stores your cookie consent choices | 1st | 12 months | PECR Reg 6 exempt (consent record) |
__cf_bm | Cloudflare | Bot detection and DDoS protection | 3rd | 30 min | Legitimate interests (security) |
cf_clearance | Cloudflare | Confirms successful security challenge | 3rd | 30 min | Legitimate interests (security) |
__stripe_mid | Stripe | Fraud prevention for payment processing | 3rd | 1 year | Contract (payment processing) |
__stripe_sid | Stripe | Manages payment session state | 3rd | Session | Contract (payment processing) |
Category B: Functional (Preferences)
These cookies remember your preferences to give you a better experience, for example your language setting. They are optional. If you decline them, the site still works but some preferences will not be remembered between visits.
Cookie Name | Provider | Purpose | Type | Duration | Legal Basis |
fg_locale | Flow & Glow | Remembers your language preference | 1st | 1 year | Consent or DUAA appearance exception |
fg_theme | Flow & Glow | Remembers your display theme preference | 1st | 1 year | Consent or DUAA appearance exception |
Category C: Analytics
These cookies help us understand how visitors use the website so we can improve it. All analytics data is aggregated and anonymised. We use a privacy-respecting, first-party analytics tool. We do not use Google Analytics or any analytics service that shares data with advertising networks.
Cookie Name | Provider | Purpose | Type | Duration | Legal Basis |
_plausible | Plausible Analytics (self-hosted) | Counts page visits and measures site usage. No cross-site tracking. IP anonymised. | 1st | Session | Consent (or DUAA statistical exception where criteria met) |
Our analytics tool is self-hosted and privacy-respecting. It does not use cookies that track you across other websites and does not process any health data. All data is aggregated before we see it. |
SECTION 5
5. Your Consent and Your Choices
When you first visit flowandglow.app, a cookie banner will appear. You can accept all cookies, decline optional cookies, or manage your preferences by category. Your choice is stored for 12 months.
You can change your choice at any time by clicking the Cookie Settings link in the footer of any page. This reopens the preference centre where you can update your selection.
You can also manage or delete cookies directly in your browser settings. The links below provide instructions for the most common browsers:
Chrome: support.google.com/chrome/answer/95647
Firefox: support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Safari: support.apple.com/en-gb/guide/safari/sfri11471
Edge: support.microsoft.com/en-us/windows/delete-and-manage-cookies
Please note that deleting cookies through your browser will reset your cookie preferences on our website and you may be shown the consent banner again on your next visit.
SECTION 6
6. Withdrawing Consent
If you have consented to optional cookies, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before you withdrew. To withdraw consent:
Click Cookie Settings in the footer of any page on flowandglow.app.
Toggle off the categories you wish to decline and save your preferences.
Alternatively, delete the cookies placed by Flow & Glow using your browser settings.
SECTION 7
7. Third-Party Cookies and Opt-Outs
The only third-party cookies we use are the Cloudflare security cookies and the Stripe payment cookies listed in Section 4. Both are strictly necessary. We do not use any advertising, social-media, or data-broker third-party cookies.
For general opt-out tools maintained by the advertising industry:
Your Online Choices (EU/UK): youronlinechoices.com
Network Advertising Initiative (US): optout.networkadvertising.org
These tools are provided as a reference. Because we do not use advertising cookies, they will have no additional effect on cookies placed by Flow & Glow.
SECTION 8
8. Health Data and Cookies
Important No cookie on flowandglow.app processes your health data. Your cycle logs, symptoms, mood entries, and any other health information you add to the app are stored separately and are never accessible via any cookie or web-tracking technology. This commitment is architectural, not just a policy statement. |
SECTION 9
9. Changes to This Policy
We update this policy whenever we change the cookies we use. When we make a material change, we will update the effective date at the top of this page and, where required, ask for fresh consent via the cookie banner. The version history is maintained at flowandglow.app/cookies/changelog.
SECTION 10
10. Contact and Complaints
Flow and Glow Privacy enquiries: privacy@flowandglow.app Data Protection Officer: dpo@flowandglow.app Postal address: Flat C, 63 Linthaugh Road, Glasgow, Scotland, G53 5TS, United Kingdom |
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. If you are in the EEA, you may contact your national data protection authority.
Your body is yours. Your data is yours.
That includes what your browser tells us.